Exchanges and returns

Currently at RIA Menorca we do not exchange sizes or colours, so if you wish to exchange one item for another, you will have to return the item and make a new purchase of the desired item. Once the returned goods have been received, we will refund the amount using the same method of payment.

You have 30 days from the date of purchase to request the return of an item.

Returns on mainland Spain and the Balearic Islands:

You can return your order via Correos or Correos Express indicating your order number here: REQUEST A RETURN

Through the link you can request a return with home collection or by delivering the package to any of the Post Office offices.

Pack the product(s) to be returned, preferably in their original packaging, but if this is not possible, any box will do as long as it is well sealed. Remember to include the return form in the package.

The return of one or more products is subject to a €3.95 return shipping cost, which will be deducted from the associated refund, once we receive the product.

*Returns will not be accepted on custom-made products.

Returns from Canary Islands:

You can return your order via Correos indicating your order number here: REQUEST A RETURN

Pack the product(s) to be returned, preferably in their original packaging, but if this is not possible, any box will do as long as it is well sealed. Remember to include the return form in the package.

The return of one or more products is subject to a €10 return shipping cost, which will be deducted from the associated refund, once we receive the product.

*Returns will not be accepted on custom-made products.

Returns on Portugal:

Please send us an email to shop@ria.es with the following information: 

-          Order number

-          Reason for return

-          Pick-up address (Street, Town, Province, Postcode)

-          Phone number

-          Date for collection

-          Preferred timetable          

Pack the product(s) to be returned, preferably in their original packaging, but if this is not possible, any box will do as long as it is well sealed. Remember to include the return form in the package.

We will notify MRW to pick up the package at the address provided.

The return of one or more products is subject to a €3.95 return shipping cost, which will be deducted from the associated refund, once we receive the product.

*Returns will not be accepted on custom-made products.

Returns from the rest of the European Union:

To return a product, please send us an email to the following address shop@ria.es  stating the order number, your name and surname and the reason for the return  .

Once we have received your email we will send you a return label from Correos and you will have to hand in your parcel at any Correos office in your city.

The return cost is €15 for EU countries.

Returns for all other areas (non-EU countries, America, etc.)

To return a product, please send us an email to the following address shop@ria.es  stating the order number, your name and surname and the reason for the return  .

Once we have received your email, we will send you a return label from DHL Express and you will need to drop off your package at any DHL office in your city.

The cost of the return depends on each order or country and can be between €30 and €40. We will inform you as soon as you send us the email.

For a full refund of the item, it must be returned in its original packaging, in the same condition that it was received by the customer, and including all accessories that were with it at the time of purchase.

 *Returns will not be accepted on custom-made products.

The return of an item without its original packaging (or if the box is damaged) will be considered depreciation of the item.

If the item was subject to a promotion at the time of purchase, the refund/voucher will be issued for the amount paid by the customer, and the customer may not demand that the promotion be maintained for the purchase of another size if the offer has expired. 

The refund of a return will be processed within 3 to 10 days working days from receipt, and will always be through the same payment method used to process the order (Debit/Credit card, Bizum or PayPal).

 In the event of an item having a suspected manufacturing defect, the Customer must send an email, from the account with which the order was placed, providing complete information about the order and item and including images where the defect can visibly be seen. It will always be the responsibility of the supplier or manufacturer to acknowledge the defect, for which they may request that the article itself be sent for scrutiny, requiring a waiting period for the resolution before taking any action in this regard.

Items that are deemed to be defective will be replaced by the same item if it is still available. Otherwise, we will proceed to issue a refund for the value of the article. Damage caused by misuse of the product, washing in a washing machine without following the instructions on the label, rips or accidental snagging will not be accepted as factory defects.